Technical Support
Learnership Program
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NQF Level 4
SAQA ID: 78964
12 months
Program Overview
Develop expertise in IT technical support, hardware troubleshooting, software installation, and customer service. This program combines classroom learning with practical application, preparing you for a successful career in IT support services.
Program Benefits
May include Monthly stipend
Practical experience
Industry certification
Career development
What You'll Learn
IT Fundamentals
Hardware Troubleshooting
Software Installation & Configuration
Network Basics
Customer Service Excellence
Help Desk Operations
Remote Support Techniques
IT Security Basics
Entry Requirements
- •Grade 12 (Matric) certificate or equivalent
- •Good communication skills
- •Technical aptitude and interest in IT
- •South African citizenship or valid work permit
- •Age 18-35 years
Career Opportunities
Upon successful completion of this learnership, you'll be qualified for various roles including:
IT Support TechnicianHelp Desk AnalystDesktop Support SpecialistTechnical Support RepresentativeIT Service Desk Agent